Your health record and sharing of information

Your health record includes your medical history, details about your medication and any allergies you may have. You can now choose whether to share these full medical details.

We use a secure electronic health service records system called SystmOne. With your permission, this system can allow clinicians to share your full record held here with other healthcare services who are providing care for you. These other services will ask your permission to view your record.

Many organisations may use SystmOne including some GP practices, out of hours services, children’s service, community services and some hospitals. Sharing your health record will help us deliver the best level of care for you.

You have two choices which allow you to control how your record is shared. You can change these choices at any time by letting the surgery or service know.

Sharing OUT – this means your information recorded at this practice or service can be shared with other healthcare services.

Sharing IN – this means whether or not this practice or service can view information in your record that has been entered by other services who are providing care for you, or who may provide care for you in the future.

Imagine you are receiving care from three services: your GP, a district nurse and a smoking clinic. You want your GP and district nurse to share information with each other and you want both of them to know your progress at the smoking clinic. However you don’t want the smoking clinic to see any of your other medical information.

Your sharing choices at each practice or service would be:

  • The GP can share information IN and OUT
  • The district nurse can share IN and OUT
  • The smoking clinic can only share information OUT but not IN.

You can change your choices at any time. Simply let our Patient Services Team know or download and complete the form.

Updated: 25.2.21

Feedback and comments

We make every effort to give the best service possible to everyone who attends St Mary’s Surgery, and welcome comments and feedback to help improve the services we provide.

We’d like to hear from you if you have a suggestion on how we can do things better and improve patients’ experiences. We’d also like to hear from you if you’re pleased with the care and service you’ve received. We’ll let staff involved know and share the good practice across our teams.

Updated 25.2.21

Medicines not currently prescribed on the NHS

Here at St Mary’s Surgery your doctor, nurse or pharmacist will generally not give you a prescription for medication that is available to buy over-the-counter (OTC) from local pharmacies or supermarkets.

This covers medicines or treatments for a range of minor health conditions including cough and cold treatments, eye drops, headache tablets, laxatives, sun cream lotions, vitamins and probiotics. All these medicines are widely available from supermarkets and pharmacies at reasonable cost.

Patients are encouraged to keep a small supply of simple treatments in their own medicine cabinet so they are able to manage minor ailments at home.

By reducing the amount it spends on OTC medicines, the NHS can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.

Updated 25.2.21

National data opt-out

Your data matters to the NHS. Information about your health and care can be used to help improve not only your individual care, but can help speed up diagnoses, plan local and regional health services and research new treatments.

The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is used. On 25 May 2018, the national data opt-out programme was introduced, enabling patients to opt-out from the use of their data for research or planning purposes.

Find out how you can opt-out.

Or find out more about how your information is used.

Updated 19.2.21

Violence and abuse

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.

St Mary’s Surgery staff have the right to care for others without fear of being attacked or abused and we have a zero tolerance to any threatening, abusive or violent behaviour against any of our staff or patients.

Patients using threatening or violent behaviour to GPs or any other person on the practice premises will be removed from the patient list with immediate effect.

Updated 19.2.21

Social prescribing

Social prescribing is a means by which GPs, nurses and other health and care professionals can refer people to a range of local, non-clinical services to support an individual’s good health and wellbeing.

Sometimes referred to as community referral, social prescribing seeks to address people’s needs in a holistic way, within a local community. It is about connecting people to sources of help and support within their local community.

Social prescribing encourages people to be better informed, to understand more about their health, enabling them to be more pro-active in shaping their own personal wellbeing.

Examples of things which may impact people’s health:

  • A chosen lifestyle – including diet, exercise, smoking, alcohol, sleep patterns, etc.
  • Family and wider social support
  • Education, language and skills
  • Access to care
  • Housing
  • Income and jobs
  • Safety
  • Mental wellbeing.

For patients, this means your GP or health care professional can connect you with social, physical and other community-based groups and activities which will help provide practical and emotional support, leading to better health and wellbeing.

Examples of the variety of activities you might be linked with include volunteering, arts and crafts, group learning, gardening, befriending, cookery, healthy eating advice and a range of physical activities and support groups.

Referral can be made through GPs and clinicians.

Updated 19.2.21

Out of hours emergency service

When the surgery is closed and in a genuine medical emergency only, patients should telephone NHS 111.

When the practice is closed, any calls to the surgery (01353 663434) will receive a recorded message advising of the surgery opening hours and to hang up and dial 111 in a genuine medical emergency.

All 111 calls will be assessed and either:

  • Medical advice given
  • You will be referred to a healthcare professional for further advice
  • Arrangements made for you to be seen by a healthcare professional at a local centre (Princess of Wales Hospital, Ely or North Cambridgeshire Hospital, Wisbech or Doddington Hospital)
  • Arrangements made for you to be visited at home if you are bedbound by your illness or genuinely housebound
  • A 999 ambulance despatched, if appropriate.

The Cambridgeshire and Peterborough Clinical Commissioning Group is responsible for commissioning these services.

Updated 19.2.21

Care Quality Commission

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and encourages them to make improvements where possible.

They do this by inspecting services and publishing the results on their website: www.cqc.org.uk

You can use the results to help you make better decisions about the care you, or someone you care for, receives.

Our CQC Inspection

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

Updated 19.2.21

 

Clinical Commissioning Group

St Mary’s Surgery is part of the Cambridgeshire and Peterborough Clinical Commissioning Group (CAPCCG). This CCG is one of the largest in the country covering a patient population of over 990,000 people.

The CCG is responsible for planning and buying local NHS services, such as hospital care and in the community, as well as ensuring that the best possible care and treatment is delivered to patients.

For more information, please visit the Cambridgeshire and Peterborough Clinical Commissioning Group website

Switchboard:  01223 725400

General enquiries email: capccg.contact@nhs.net

Updated 19.2.21

Car parking

Free car parking is available for St Mary’s Surgery patients behind the surgery building.

We only have a limited number of spaces in the car park and, as a result it is often full. You may wish to allow extra time to find a space, especially during peak surgery times.

Nearby parking is also available in the car parks at Barton Road and St Mary’s Street.

There are two disabled parked bays closest to the surgery. Please only use these if applicable to you.

Updated 19.2.21