Free car parking is available for St Mary’s Surgery patients behind the surgery building.
We only have a limited number of spaces in the car park and, as a result it is often full. You may wish to allow extra time to find a space, especially during peak surgery times.
Nearby parking is also available in the car parks at Barton Road and St Mary’s Street.
There are two disabled parked bays closest to the surgery. Please only use these if applicable to you.
Care Quality Commission
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and encourages them to make improvements where possible.
They do this by inspecting services and publishing the results on their website: www.cqc.org.uk
You can use the results to help you make better decisions about the care you, or someone you care for, receives.
Our CQC Inspection
Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.
It is important that we know if you are a carer so that we can make sure you receive information, services and the help that is available. Please contact our Patient Services Team to find out how the surgery can support you in your carer role.
Find out more about further help and support available to you if you are a carer.
Please note – COVID vaccines and carers:
The current government regulations regarding carers receiving the COVID vaccination defines carers as ‘those who are eligible for carer’s allowance, or those who are the sole or primary carer of an elderly or disabled person who is at increased risk of COVID mortality and therefore clinically vulnerable’.
To ensure your records are coded as a ‘carer’ we need the following information:
- Are you a paid carer and if so who employs you?
- Do you receive the carer’s allowance?
- Who do you care for?
- Are you the sole or primary carer of an elderly or disabled person?
- Are they registered at the surgery and have they given you permission to contact us on their behalf?
- If you became unwell would the person you care for need outside support?
If you do not fit these criteria then we are unable to code you as a carer on our medical records system.
Clinical Commissioning Group
St Mary’s Surgery is part of the Cambridgeshire and Peterborough Clinical Commissioning Group (CAPCCG). This CCG is one of the largest in the country covering a patient population of over 990,000 people.
The CCG is responsible for planning and buying local NHS services, such as hospital care and in the community, as well as ensuring that the best possible care and treatment is delivered to patients.
For more information, please visit the Cambridgeshire and Peterborough Clinical Commissioning Group website.
Switchboard: 01223 725400
General enquiries email: firstname.lastname@example.org
Complaints about the services offered by St Mary’s Surgery are thankfully rare, but we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. These are always taken seriously and dealt with fairly and as quickly as possible.
Complaints should be addressed to the practice manager.
See our full complaints policy.
Confidentiality is the cornerstone of health care and central to the work of everyone employed in General Practice. All information about patients is confidential: from the most sensitive diagnosis, to the fact of having visited the surgery or being registered at the practice.
The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person.
All patients can expect that their personal information will not be disclosed without their permission other than in the most exceptional circumstances, when somebody is at grave risk of serious harm.
Responsibilities of practice staff
All health professionals must follow their professional codes of practice and the law. This means that they must make every effort to protect confidentiality. It also means that no identifiable information about a patient is passed to anyone or any agency without the express permission of that patient, except when this is essential for providing care or necessary to protect somebody’s health, safety or wellbeing. The patient is entitled to refuse to give their consent for disclosure.
All health professionals are individually accountable for their own actions. They should also work together as a team to ensure that standards of confidentiality are upheld, and that improper disclosures are avoided.
Additionally, the GP as an employer:
- Is responsible for ensuring that everybody employed by the practice understands the need for, and maintains, confidentiality;
- Has overall responsibility for ensuring that systems and mechanisms to protect confidentiality are in place; and
- Has vicarious liability for the actions of those working in the practice – including the health professionals and non-clinical staff.
Standards of confidentiality apply to all health professionals, administrative and ancillary staff – including receptionists, secretaries, practice managers, cleaners and maintenance staff who are bound by contracts of employment to maintain confidentiality – and also to students or others observing practice.
They must not reveal to anybody outside the practice personal information they learn in the course of their work, or due to their presence in the surgery, without the patient’s consent.
Nor will they discuss with colleagues any aspect of a patient’s attendance at the surgery in a way that might allow identification of the patient, unless to do so is necessary for that patient’s care.
If disclosure is necessary
If a patient or another person is at grave risk of serious harm which disclosure to an appropriate person would prevent, the relevant health professional will counsel the patient about the benefits of disclosure. If the patient refuses to allow disclosure, the health professional can take advice from colleagues within the practice, or from a professional, regulatory or defence body, in order to decide whether a disclosure without consent is justified to protect the patient or another person. If a decision is taken to disclose, the patient should always be informed before the disclosure is made, unless to do so could be dangerous.
If a member of staff is faced with such a request, any such decisions should be shared with another member of the practice team and the matter should be discussed in the first instance with the relevant team leader, for onward referral to the Practice Manager as needed.
Any decision to disclose information to protect health, safety or wellbeing will be based on the degree of current or potential harm, not on the age of the patient.
Date of review: October 2019
Next review date: October 2021
Extended GP access
We know that not all patients are able to attend the surgery during normal working hours, so provision has been made for evening and weekend appointments to be available for patients under an extended GP access service. These are for non-urgent and routine appointments only.
This service is run by Cambridgeshire GP Network and covers a number of local hubs. The medical appointments are staffed by GPs and other healthcare staff from across the local area, so your appointment may not be with a clinician from this practice.
You can book an appointment through our Patient Services Team, who will be able to give you a date, time and venue. To use the service we will ask for your consent to share your medical record.
The extended access service is available on Monday and Thursday evenings from 18.30pm -22.00pm and on Saturday mornings from 8.30am -14.00pm.
Services we can offer within the extended access are:
- GP consultations
- Advanced Nurse Practitioner consultations
- Nurse appointments offering dressings, asthma and diabetes reviews, contraception reviews, etc.
- Health Care Assistant appointments offering ear irrigation, wound care, blood test, etc.
- Phlebotomy: routine blood tests
- Cervical screening.
Patients who cannot be seen:
- Patients identified with a potentially life-threatening medical condition which required referral to urgent or emergency care settings
- Walk-in patients.
How do I change or cancel my appointment?
To change or cancel your evening or weekend appointment, please call 0330 0130 030.
If you have any questions about the service, please email.
Find out more about appointments at St Mary’s Surgery.
Feedback and comments
We make every effort to give the best service possible to everyone who attends St Mary’s Surgery, and welcome comments and feedback to help improve the services we provide.
We’d like to hear from you if you have a suggestion on how we can do things better and improve patients’ experiences. We’d also like to hear from you if you’re pleased with the care and service you’ve received. We’ll let staff involved know and share the good practice across our teams.
Home visits by GPs are only available for patients who are housebound because of severe illness or disability.
If a home visit is thought to be required by a patient, relative or carer please contact the surgery using askmyGP or telephone the surgery. You will receive a telephone call back by a doctor or nurse to discuss the clinical problem who will then arrange for the most appropriate action.
Please remember that several patients can be seen in the practice in the time it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible. At the surgery your GP will have access to all your medical records and there are better facilities for examining and treating patients.
We cannot undertake home visits for reasons of convenience, lack of transport, or because simply a patient is a resident in a residential care home, sheltered accommodation or nursing home. We will be happy to provide you with details of local taxi firms and volunteer car services, if required.
Don’t forget you can call NHS 111 for medical help and advice, or in an emergency dial 999.
In times of bereavement
We understand that this can be an upsetting time. The following provides a practical list of actions that need to be undertaken when a death occurs either at home or in hospital.
If death occurs at home
- Telephone the surgery and inform reception and a doctor will visit to confirm that death has taken place.
- If the death is unexpected and the doctor is not able to explain the cause of death, they may need to inform the police and the coroner.
- Once the death is confirmed, contact a funeral director.
- The Medical Certificate of Death needs to be completed by a doctor who has been involved in the patient’s care and has seen them in the period prior to their death. There may be a delay if the doctor is not working or is on leave, but we will endeavour to keep you informed.
- Since the COVID-19 pandemic in April 2020, the Medical Certificate of Death is now emailed to the Registrar.
- Book an appointment with the Registrar to register the death by phoning 0345 045 1363. You will need to tell the registrar:
- the person’s full name at time of death and any names previously used, including maiden surname
- the person’s date and place of birth (town and county if born in the UK, and country, if born abroad)
- their last address
- their occupation
- the full name, date of birth and occupation of a surviving spouse or civil partner
- if they were getting a state pension or any other state benefit.
- When you register a death, the Registrar will normally issue a Certificate for Burial or Cremation (green form) for you to give to your funeral director, who will look after the necessary arrangements for the funeral. The Registrar will also issue a Certificate of Registration of Death (form BD8) which you will need to fill out and return if the deceased was receiving a state pension. The Registrar will also enquire as to the number of certified copies you require for dealing with the deceased’s finances (a fee is payable for each copy).
If the death occurs in hospital
- Contact a funeral director to inform him his services are required.
- Follow steps 4 onwards.
Your funeral director will usually liaise directly with the surgery regarding the additional certification required.
More information about registering a death.
Information about the Freedom of Information – Publication Scheme
The Freedom of Information Act (Scotland) 2002 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.
We can arrange for an interpreter to attend your appointment with a GP or nurse. Please ask at reception.
It would be helpful if you could give us as much notice as possible so that we can ensure the availability of an interpreter for the required spoken or sign language.
Medicines not currently prescribed on the NHS
Here at St Mary’s Surgery your doctor, nurse or pharmacist will generally not give you a prescription for medication that is available to buy over-the-counter (OTC) from local pharmacies or supermarkets.
This covers medicines or treatments for a range of minor health conditions including cough and cold treatments, eye drops, headache tablets, laxatives, sun cream lotions, vitamins and probiotics. All these medicines are widely available from supermarkets and pharmacies at reasonable cost.
Patients are encouraged to keep a small supply of simple treatments in their own medicine cabinet so they are able to manage minor ailments at home.
By reducing the amount it spends on OTC medicines, the NHS can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.
Named accountable GP
All patients at St Mary’s Surgery have been allocated a named accountable GP.
If you wish to know the name of your accountable GP, please ask at reception next time you are at the surgery. You can also look on your repeat prescription to find out who your named GP is.
Where a patient expresses a preference as to which GP they have been assigned, St Mary’s will make reasonable efforts to accommodate this request.
Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor. For continuity of care, especially for ongoing conditions, we recommend that you see the same doctor each time where possible.
National data opt-out
Your data matters to the NHS. Information about your health and care can be used to help improve not only your individual care, but can help speed up diagnoses, plan local and regional health services and research new treatments.
The NHS is committed to keeping patient information safe and always being clear about how it is used.
You can choose whether your confidential patient information is used. On 25 May 2018, the national data opt-out programme was introduced, enabling patients to opt-out from the use of their data for research or planning purposes.
Find out how you can opt-out.
Or find out more about how your information is used.
Out of hours emergency service
When the surgery is closed and in a genuine medical emergency only, patients should telephone NHS 111.
When the practice is closed, any calls to the surgery (01353 663434) will receive a recorded message advising of the surgery opening hours and to hang up and dial 111 in a genuine medical emergency.
All 111 calls will be assessed and either:
- Medical advice given
- You will be referred to a healthcare professional for further advice
- Arrangements made for you to be seen by a healthcare professional at a local centre (Princess of Wales Hospital, Ely or North Cambridgeshire Hospital, Wisbech or Doddington Hospital)
- Arrangements made for you to be visited at home if you are bedbound by your illness or genuinely housebound
- A 999 ambulance despatched, if appropriate.
The Cambridgeshire and Peterborough Clinical Commissioning Group is responsible for commissioning these services.
Patient dignity policy
This policy sets out the St Mary’s Surgery provision to ensure that patients are afforded privacy and dignity, and are treated respectfully, in all appropriate circumstances where there is the potential for embarrassment or for the patient to feel ‘ill at ease’.
The requirement to respect patients is the responsibility of all staff, not just those in direct clinical contact with the patient.
View our full patient dignity policy here.
Our Privacy notice is available to download here.
Publication of earnings
All GP practices are required to declare the mean earnings (eg average) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working at St Mary’s Surgery in the last financial year before tax and national insurance is £49,229.
This is for 1 full time GPs and 12 part time GPs and 2 locum GPs who worked in the practice for more than 6 months.
It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
St Mary’s Surgery immediate and long-term equipment fund is called SMILE. Donations – which are very thankfully received – are deposited in this fund.
This enables the practice to purchase items of equipment which benefit our patients, such as nebulisers for asthma patients, glucometers for diabetic patients, sonic aids for antenatal patients, dermatoscopes for dermatological conditions, ECG machines, defibrillators and so on.
If you would like to make a donation, please contact the assistant practice manager.
Social prescribing is a means by which GPs, nurses and other health and care professionals can refer people to a range of local, non-clinical services to support an individual’s good health and wellbeing.
Sometimes referred to as community referral, social prescribing seeks to address people’s needs in a holistic way, within a local community. It is about connecting people to sources of help and support within their local community.
Social prescribing encourages people to be better informed, to understand more about their health, enabling them to be more pro-active in shaping their own personal wellbeing.
Examples of things which may impact people’s health:
- A chosen lifestyle – including diet, exercise, smoking, alcohol, sleep patterns, etc.
- Family and wider social support
- Education, language and skills
- Access to care
- Income and jobs
- Mental wellbeing.
For patients, this means your GP or health care professional can connect you with social, physical and other community-based groups and activities which will help provide practical and emotional support, leading to better health and wellbeing.
Examples of the variety of activities you might be linked with include volunteering, arts and crafts, group learning, gardening, befriending, cookery, healthy eating advice and a range of physical activities and support groups.
Referral can be made through GPs and clinicians.
Subject Access Request
Under the General Data Protection Regulation (GDPR), everybody has the right to obtain a copy of their personal data. Personal data in relation to the surgery means your medical records, and an individual is only entitled to their own personal data, and not to information relating to other people (unless the information is also about them or they are acting on behalf of someone). Under special circumstances, some information may be withheld.
You do not need to give a reason to see your personal data and access to the majority of your medical records can be provided through SystmOnline, if you are registered. This is the primary means of accessing your information and we encourage all patients to register for online access.
Where access is not possible, then patients can make a Subject Access Request (SAR) to the practice. We ask that you make your request in writing, where possible and be as specific as possible about the information you require.
The practice will provide the SAR information you require free of charge within one calendar month of the date of your request. However if your request is more complex or a number of requests have been made by you, the turnaround time might be extended and we may charge a reasonable fee where the request is viewed as excessive or additional copies are required.
Making a Subject Access Request
Patients must provide proof of identity when making a SAR.
An individual making a request for his/her own records
- A copy of one of the following – birth certificate, passport or driving licence plus a copy of proof of address, such as utility bill
An individual making a request on behalf of an individual (acting as a representative)
- One item showing proof of the patient’s identity and one item showing proof of the representative’s identity.
Summary Care Record
What is a Summary Care Record?
A Summary Care Record (SCR) is a short summary of your GP medical records. It tells other health and care staff who care for you important information about the medicines you take, any allergies you have and any bad reactions to medicines that you have had.
Giving access to your SCR to health professionals away from your usual GP (for example in an emergency, at out-patient clinics or when you’re on holiday) means that they can give you a better patient experience and ensure you are given the right medicines and treatment at the point of care. Only healthcare staff involved in your care can see your SCR.
Your SCR also includes your name, address, date of birth and your unique NHS number to help identify you correctly.
As a patient registered with a GP in England you will automatically have an SCR created unless you opt out. To do so, you need to let your GP practice know by filling in and returning an summary care opt out form.
Regardless of your past decisions about your Summary Care Record consent preferences, you can change your mind at any time.
Children under 16 years
A patient or guardian can request to opt out children under 16. Ultimately it is the GPs decision whether to create the records or not, because of their duty of care to the child. If you are the parent or guardian of a child under 16 and feel that they are able to understand, then you should make this information available to them.
Violence and abuse
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.
St Mary’s Surgery staff have the right to care for others without fear of being attacked or abused and we have a zero tolerance to any threatening, abusive or violent behaviour against any of our staff or patients.
Patients using threatening or violent behaviour to GPs or any other person on the practice premises will be removed from the patient list with immediate effect.
Your health record and sharing of information
Your health record includes your medical history, details about your medication and any allergies you may have. You can now choose whether to share these full medical details.
We use a secure electronic health service records system called SystmOne. With your permission, this system can allow clinicians to share your full record held here with other healthcare services who are providing care for you. These other services will ask your permission to view your record.
Many organisations may use SystmOne including some GP practices, out of hours services, children’s service, community services and some hospitals. Sharing your health record will help us deliver the best level of care for you.
You have two choices which allow you to control how your record is shared. You can change these choices at any time by letting the surgery or service know.
Sharing OUT – this means your information recorded at this practice or service can be shared with other healthcare services.
Sharing IN – this means whether or not this practice or service can view information in your record that has been entered by other services who are providing care for you, or who may provide care for you in the future.
Imagine you are receiving care from three services: your GP, a district nurse and a smoking clinic. You want your GP and district nurse to share information with each other and you want both of them to know your progress at the smoking clinic. However you don’t want the smoking clinic to see any of your other medical information.
Your sharing choices at each practice or service would be:
- The GP can share information IN and OUT
- The district nurse can share IN and OUT
- The smoking clinic can only share information OUT but not IN.
You can change your choices at any time. Simply let our Patient Services Team know or download and complete the form.