MyChart is an online service which offers personalised, secure access to parts of your medical record. It is a FREE service available to patients using Cambridge University Hospitals (CUH) services for ongoing treatment or care, including routine blood or other tests.

MyChart is designed to improve communication between you and your clinical teams, and enable you to be more involved and informed about your care by having access to your information.

It is particularly useful for people living with and managing a long-term condition, which requires them to visit the hospital regularly.

With MyChart you can:

  • Message securely with your medical care team
  • See details of your current problems / conditions
  • Review test results and other health information, such as vital signs (weight, height, blood pressure, temperature, pulse, respiration)
  • Keep up-to-date with and manage your hospital appointments
  • View your medications and immunisation history
  • View clinic and discharge letters
  • See medical and family history.

More about MyChart on Addenbrooke’s Hospital website.

How do I register for MyChart?

Patients wishing to sign up for a MyChart account can request to join during a clinical visit to the hospital. You will be sent an activation code to your email address with instructions on how to complete registration.

Alternatively, you can sign up here.

You can make a request to sign up before you receive an activation code. You need a CUH patient record and your own online access, using an up-to-date browser (Internet Explorer 11, Chrome, Safari, Edge or Firefox). Please allow 5-7 working days for processing and verification.

You can download the MyChart app to your smart phone from the App Store or from Google Play.

MyChart screenshots
MyChart screen shots from the App Store

Will I be able to see my test results?

Yes. The majority of test results, such as blood and urine tests, are released to your MyChart account at the same time as they are sent to your clinical team, GP or whoever requested the test for processing at CUH. This means that you may see the information and results before the clinicians caring for you have had an opportunity to discuss the results with you. Please do allow time for a clinical review of your latest test results.

If the hospital arranged your tests or investigation, please contact them directly about the results.

If your GP or the surgery has arranged the tests for you, we will contact your if we need to. Please note: If your results are normal, we will not be in touch about them.

If I send a message to my hospital doctor or care team, when can I expect a reply?

MyChart is used to for non-urgent health concerns only. Please allow up to 5 working days for staff caring for you to respond.

Can I update my personal information?

Yes, you can update your home address, email and contact details through the MyChart app. Follow the onscreen instructions.

Can I view a family member’s health record in MyChart?

Yes. Parent / guardians can sign up to access their child’s health record in MyChart with a proxy-enabled function. A child can have two proxies with access to their MyChart account.

I’ve been logged out of MyChart, what happened?

If your MyChart session has been idle for 15 minutes or more, you will be automatically logged out. This is to protect the privacy and security of your information. Patients are advised to fully log out of MyChart when you are not using it.

How secure is MyChart?

Great care is taken to ensure your health information is kept private and secure. Access to information through MyChart is controlled through personal usernames and passwords. Each person controls their password, and the account cannot be accessed without that password. MyChart uses the latest encryption technology which means that your MyChart sessions are encrypted to a very high level.

Updated: 8.8.22