When the surgery is closed and in a genuine medical emergency only, patients should telephone NHS 111.
When the practice is closed, any calls to the surgery (01353 663434) will receive a recorded message advising of the surgery opening hours and to hang up and dial 111 in a genuine medical emergency.
All 111 calls will be assessed and either:
- Medical advice given
- You will be referred to a healthcare professional for further advice
- Arrangements made for you to be seen by a healthcare professional at a local centre (Princess of Wales Hospital, Ely or North Cambridgeshire Hospital, Wisbech or Doddington Hospital)
- Arrangements made for you to be visited at home if you are bedbound by your illness or genuinely housebound
- A 999 ambulance despatched, if appropriate.
The Cambridgeshire and Peterborough Clinical Commissioning Group is responsible for commissioning these services.