St Mary’s Surgery fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS. We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.
St Mary’s Surgery staff have the right to care for others without fear of being attacked or abused and we have a zero tolerance policy to any threatening, abusive or violent behaviour against any of our staff or patients.
Patients using threatening or violent behaviour to GPs or any other person on the practice premises may be removed from the patient list with immediate effect.