Online services

Patients of St Mary’s Surgery aged 16 and over are eligible to register for online services. There are a range of NHS-supported platforms available which offer services including managing appointments, reviewing and ordering medication, viewing a summary of medical records, seeing test results and updating personal details.

NHS online services are private and secure. Patients can rest assured that personal and health data is safe and securely protected.

Once you are set up with logins and passwords (where relevant), you will be able to access your details on a computer, phone or tablet.

Which online services to use

AskmyGP

askmyGP is the quick way to get help from your doctor or clinician. The service offers patients flexibility, the opportunity to be seen on the same day with no more waiting for appointments and to have your healthcare delivered in a way that best suits you, for example, by secure message, telephone, video or face to face if required.

If you’d like help to get started with askmyGP, please download this leaflet.


SystmOnline

SystmOnline is a national free of charge patient portal that allows patients to manage several aspects of their healthcare. If you register for standard access to SystmOnline you are able to:

  • manage appointments
  • update personal and contact details, including next of kin
  • order repeat prescriptions
  • review medications and known allergies
  • view immunisation history.

SystmOnline also allows patients to view a short summary of their medical records and access test results. This aspect of SystmOnline is known as detailed coded access.

Please note that after you have applied for detailed access a review of your medical records will be performed by a clinician prior to access being granted. This review process will take a minimum of 14 working days.

Before you register for either standard access or detailed coded access, please read the patient information leaflet.

Please download and complete the relevant registration form and return it to the surgery together with your proofs of identity (see below). You can use askmyGP to do this or post your form or drop it in to us.

Once your identity is verified and your application processed, our Patient Services Team will advise you of your login and password.

Please note: currently during the coronavirus pandemic, patients are unable to book any routine appointments using SystmOnline.

Required proof of identity

Patients are required to present two forms of ID when registering for SystmOnline:

  1. Photo driving licence or passport
  2. Proof of address
    • utility bill issued in the last 3 months
    • local authority council tax bill for the current tax year
    • bank or building society statement
    • current driving licence (if not used for photo ID)
    • mortgage statement issued for previous year
    • Inland Revenue self-assessment or tax demand.

Third party consent or proxy access

Patients are able to request online access of their medical records to a third party such as a carer, family member or close friend. This is known as third party consent or proxy access. If you wish to set this up, please contact our Patient Services Team or complete this form.


NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

It is available for iOS (via App Store) and Android (via Google Play). Download and follow the onscreen instructions to activate. The App lets people register securely, including having their ID checked and confirmed, without them having to come to the surgery.

To use the NHS App you must be aged 13 and over and registered with a GP surgery in England.


MJOG – the text messenger service

We also encourage patients to sign up for our messenger service known as MJOG.

This interactive messaging service allows the surgery to contact you directly via SMS text messages. It is a quick and reliable way for the surgery to remind you of appointments, annual health checks and so on. Patients can also use the service to cancel appointments without needing to call the surgery. Ask at reception for more details.