Repeat prescriptions

We encourage our patients to re-order their prescriptions online where possible.

If you are registered with SystmOnline, please continue to re-order that way. If you are not and wish to order online, please download the NHS app and follow the on screen instructions to register. Use the App Store for I phone or Google Play for android.

Once registered you will be able to order your medication via the app.

Please note you have to be aged 13 or over to be able to register for the NHS app.

Due to current COVID-19 restrictions, patients can’t come into the surgery to re-order. If you are unable to re-order your prescription online, please post your repeat in the post box of the entrance way when the surgery is open or through the letterbox in the front door. Please allow a minimum of 5 working days before collecting.


Patients over the age of 70 are encouraged to arrange for someone else to collect their medication.

Do not attend the surgery if you or anyone in your household has a new cough or fever or if anyone in your household is self-isolating. You MUST arrange for someone else to collect.

More about repeat prescriptions

Repeat prescriptions are checked by your doctor before being issued. On certain occasions the doctor may decide it is more appropriate to see you for an appointment rather than issuing further medicines. This decision is made by the doctor and not by the dispensary staff. 

We can dispense medication for patients who live in the villages surrounding Ely but please allow 5 working days for processing of your request. 

We are unable to dispense for patients living in Ely. Patients living in Ely can collect their prescriptions from Advanced Pharmacy based within the building or another pharmacy within the city.

Please request your medication from the surgery 7-10 days before it is required to allow your prescription to be generated, signed and then processed by the pharmacy of your choice.

Medication reviews

If you are a patient on repeat medication, you will usually be asked to see your doctor or practice nurse at least once a year to review your regular medications.

Dosset box

Prepayment certificates

If you know you’ll have to pay for a lot of NHS prescriptions, it may be cheaper to buy a prescription prepayment certificate (PPC). This is effectively a prescription ‘season ticket’.

A PPC covers all your NHS prescriptions, including NHS dental prescriptions, no matter how many items you need. You can choose to pay over three months or 12 months.

Find out more here.

Out of hours prescriptions

If you should run out of your prescribed medication and need to obtain a further supply urgently, when our dispensary is closed, please visit a local chemist. 

During out of hours, Urgent Care Cambridge can be contacted on 0330 123 9131 in the event of a medical emergency.

Updated: 19.8.21