St Mary’s Surgery uses the online system askmyGP to enable patients to get help from their doctor.
AskmyGP offers patients flexibility, the opportunity to be seen on the same day with no more waiting for appointments and to have their healthcare delivered in a way that best suits them. For example, by secure message, telephone, video or face to face, if required.
For routine appointments with a nurse or healthcare assistant (HCA), please contact reception by telephone as usual.
You can login to askmyGP using Firefox, Safari, MS Edge or Chrome browsers. Please note askmyGP does not work using Internet Explorer.
The first time you use askmyGP, you will be asked to register some personal details; this will enable you to create your own askmyGP account. If you feel you need help with the system, our Patient Services Team is always available during surgery hours and staff will be happy to talk you through the process.
Each patient who uses askmyGP needs to have a unique email address, so unfortunately if you share an address with someone, only one of you can use that to register with askmyGP. We suggest you register for a free email account such as gmail or similar and use that new address. You will need to be able to check that new address easily as replies to askmyGP requests will be sent to it.
Did you know you can add askmyGP to your phone for ease of use?
If you are asking for clinical advice, you can select the doctor you usually see or you can select ‘anyone’ and a member of our clinical team will get back to you. We encourage patients to check the availability of their preferred GP or clinician first and ONLY contact them on their next working day, using askmyGP.
A doctor or nurse practitioner will contact you as soon as possible. Please let us know if you are available at a particular time and we will try to accommodate this if we can.
The doctor will discuss the problem with you either via askmyGP, telephone or secure messaging and work out what to do next. If you need to come into the surgery for a face-to-face appointment, the doctor will arrange that for you – usually the same day.
If your query is more about your personal details or administration, our non-clinical team will respond.
If you are invited in for an appointment, please do not arrive at the surgery more than five minutes before your confirmed time. This is to limit the number of people in the building at the same time during the pandemic.
AskmyGP opening hours
AskmyGP is open Monday to Friday (excluding bank holidays) for online requests between 7.30am and 12.45pm and again between 2.00pm and 4.00pm.
If you believe you have a condition which is medically urgent and which cannot wait for the service to reopen please ring 01353 663434 and wait for the emergency switchboard to answer.
Our phones are open between 8.00am and 6.30pm. After 6.30pm please call NHS 111 or in the event of a medical emergency at any time, dial 999.
If you do not have internet access
If you do not have online access, you can still telephone the practice and speak to one of our receptionists. The surgery telephone lines are open from 8.00am-1.00pm and from 2.00pm-6.00pm from Monday to Friday. Telephone 01353 663434 and select option 1 from the menu.
Please bear in mind that our phone lines are usually very busy in the mornings, especially Mondays, and you may have to wait in a queue for longer than normal.