How askmyGP works

AskmyGP makes it easier for patients to get help from their doctor. 
 For the surgery, the askmyGP system will enable clinicians to respond quicker to patient needs, prioritising who needs to be seen, and ensuring all patients get the help and support they need. 
 For patients, askmyGP offers flexibility, to be seen on the same day with no more waiting for appointments, and to have their healthcare delivered in a way that best suits them. For example, by secure message, telephone, video or face to face appointment, if required. Appointments

 To request an appointment with a doctor, click here.   

 The first time you use askmyGP, you will be asked to register some personal details; this will enable you to create your own askmyGP account. Please note you cannot use your SystmOnline login details on this system. You will need to create a new account to access askmyGP and you will need your own personal email address.
 If you would like to make a routine appointment with the nurse or health care assistant (HCA), please contact reception by telephone as previously. The surgery telephone lines are open from 8.20am-1.00pm and from 2.00pm-6.00pm.

Using askmyGP Once you have logged in you will be asked to complete a simple questionnaire either to ask a question or seek advice from a member of the practice team.  
 If you are asking for clinical advice you can select the doctor you usually see or you can select ‘anyone’ and a member of our clinical team will get back to you.

We encourage patients to check the availability of their preferred GP or clinician here first and only contact them on their next working day via askmyGP. If you have no doctor or clinician preference, please contact the surgery via askmyGP in the usual way.  If your query is more of an administration query our non-clinical team will respond.  

 If you feel you need help with the new system, our Patient Services Team is always available during surgery hours and staff will be happy to help talk you through the process. If you do not have online access, you can still telephone the practice and speak to one of our receptionists. 

Each patient who uses askmyGP needs to have a unique email address, so unfortunately if you share an address with someone, only one of you can use that to register with askmyGP. We suggest you register for a free email account such as Gmail or similar and use that new address. You will need to check that new address regularly as replies to askmyGP requests will be sent to it.
 If you would like to make an appointment with a nurse or health care assistant please telephone reception as previously. 

How soon will the doctor contact me?
 A doctor or nurse practitioner will contact you as soon as possible. Please let us know if you are available at a particular time and we will try to accommodate this if we can. You can request how you prefer to be contacted – by phone, by email, by secure message, video, etc.  

What happens when the doctor contacts me?
 The doctor will discuss the problem with you and work out what to do next. 
 If you need to come into the surgery for a face-to-face appointment, the doctor will arrange that for you – usually the same day. 

Do I need to contact you early in the day?
 No, the service is exactly the same whatever time you make contact.   

How does this help patients?
 • Many problems can be dealt with over the phone so the new system avoids wasted time coming into the surgery unnecessarily• You can contact us about any query or concern you have and we will get back to you the same day• Making your enquiry online reduces the frustration of waiting to speak to a receptionist• It cuts down the wait to see a doctor – askmyGP usually enables a same day appointment if you need to come into the surgery.