Out of hours emergency service

When the surgery is closed, and in a genuine medical emergency only, patients should telephone NHS 111.

When the surgery is closed, any calls to the surgery (01353 663434) will receive a recorded message advising of the surgery opening hours and to hang up and dial 111 in a genuine medical emergency. 

All 111 calls will be assessed and either:

  • medical advice given
  • you will be referred to a healthcare professional for further advice
  • arrangements made for you to be seen by a healthcare professional at a local centre (Princess of Wales Hospital, Ely or North Cambridgeshire Hospital, Wisbech or Doddington Hospital)
  • arrangements made for you to be visited at home if you are bedbound by your illness or genuinely housebound
  • a 999 ambulance despatched, if appropriate.

The Cambridgeshire and Peterborough Integrated Care System is responsible for commissioning these services.